Paste in any Trustpilot review — positive or negative — and get a professional, brand-appropriate response in seconds. No more staring at a blank box.
Businesses that respond to reviews get significantly more reviews overall — and Trustpilot factors response rate into your profile health score. Yet 73% of businesses never respond at all. That's a free competitive advantage most people ignore.
Enter review details and click the button to generate professional responses.
Speed signals you care about customer feedback and operational efficiency.
Even if the customer is wrong, being right in public costs you more than being gracious.
Provide a specific email address or phone number for the customer to follow up.
It shows confidence, maturity, and a genuine desire to improve your service.
Avoid copy-paste boilerplate language that reads like a robot wrote it. Personalise every reply.
Yes — select 4★ or 5★ when entering the review and the tone shifts to a warm thank-you response. It helps reinforce loyalty and build a brand community.
No — Trustpilot has no restriction on how you write your responses. The important thing is that you respond. AI is a tool to help you be more consistent.
Ideally yes, especially all negative ones. For positive reviews, aim for at least 50% — it shows an active, engaged business that values its customers.
Respond professionally anyway (other readers can't tell it's fake), then separately flag it to Trustpilot for investigation through your business dashboard.
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