Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account or sign up for our services
• Purchase a review growth or GMB verification package
• Request a Trustpilot audit or use our rating calculator
• Contact us via email, contact form, or book a strategy call
• Communicate with our support team

The types of personal data we may collect include:

• Full name and business name
• Email address and phone number
• Billing address and payment information (processed securely via third-party payment processors)
• Trustpilot profile URL, GMB listing details, and business category
• IP address, browser type, and device information
• Usage data and interaction with our platform

2. How We Use Your Information

We use the information we collect to:

• Deliver, manage, and improve our reputation management services
• Process payments and send transaction confirmations
• Communicate with you about your orders, campaigns, and account
• Provide technical support and respond to enquiries
• Send service updates, performance reports, and relevant communications
• Conduct audits, analytics, and internal research to improve our platform
• Comply with legal obligations and enforce our terms

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Sharing of Information

We may share your information with:

• Payment processors (e.g., Stripe, PayPal) to complete transactions securely
• Service delivery partners who assist in executing reputation campaigns
• Analytics providers to help us understand platform usage
• Legal authorities if required by law, court order, or to protect our rights

All third parties with whom we share data are required to handle it in compliance with applicable data protection laws.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at Sales@reputaro.io. We will respond within 30 days of your verified request.

5. Cookies and Tracking

Reputaro.io uses cookies and similar tracking technologies to enhance your experience on our platform, analyse traffic, and personalise content. You may control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features.

6. Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability — receiving your data in a structured format

To exercise any of these rights, contact us at Sales@reputaro.io.

8. Third-Party Links

Our website may contain links to third-party platforms including Trustpilot and Google. We are not responsible for the privacy practices of these platforms and encourage you to review their respective policies.

9. Children's Privacy

Reputaro.io is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

For any privacy-related queries, please contact: